Workforce Management WFM Suite NICE IEX Contact center workforce management (WFM) suite Achieve exceptional CX and workplace flexibility. Leading innovation in workforce management for contact centers, the NICE WFM Suite drives automation, overcomes complexities, and extends digitalization. Transcend workforce management limits. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary.
Sign In. Username Password Language Password Language NICE IEX WFM | NICE Datasheets NICE IEX WFM Integrated Overview NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges.
EverConnect by Foundever™ is a workforce communications app that connects associates. With the EverConnect app, associates have access to EverConnect and its Community anytime, anywhere. Associates will find personalized, localized and global internal communications as well as corporate documents and information. EverConnect allows FoundeverTM associates to stay connected and get support.
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Key differentiators & advantages of NICE IEX Workforce Management. Accuracy and Efficiency: Leverage predictive analytic tools to look for gaps in efficiency. Ensure access to accurate forecast reports and plan for the future effectively using artificial intelligence. Integration: Incorporate a variety of integrations.
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This includes the number of contacts, login time, talk time, handle time, and so on. Includes period data. Pipe-delimited: Agent Results Summary: This export is similar to the Agent Results Detail export, except without the period data.. Some terminology changed between NICE CXone IEX WFM Integrated version R 3.12 and R4.6.
NICE IEX WFM Attracts Fanatical WFM Pros NICE IEX WFM v6 includes >100 features requested by customers Queue based contact history Date-specific agent data 5 Large, iconic brands. Complex environments. Demand for new solutions. Entity sets for greater intraday visibility Graphical, web-based reporting Entity parameters copying capability
Workforce professionals have made NICE IEX the top choice for over 20 years, because building top-notch capabilities is what we do. Solution depth and configurability delivers highly tuned forecasts and schedules, and automates processes to free you to focus on higher value activities. Simple end user interfaces make it easy for every employee.
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